Gabert Clinic upgrades to centralized registration

Thursday, February 7, 2019
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Patient Access Representatives Ginny Dolch (left) and Jenae Andreas man the All Patient Registration desk.

Glendive Medical Center (GMC) announced today they have adopted the Centralized Registration Model, a new streamlined approach to registration and scheduling, in Gabert Clinic effective immediately.

“We are continually improving overall patient experience and the Centralized Registration Model provides patients with a much easier, more efficient way to check-in as well as schedule appointments, creating less confusion, waiting, and overprocessing,” stated Angela Isaacson, Director of Nursing at Gabert Clinic. “The objective of this restructure is to create consistent service for our patients as well as balance the workloads of our registration staff.”

All registration staff is now cross-trained to be able to assist patients in all clinic areas.

Patients will now simply go to All Patient Registration, formerly the Family Practice check in area, first in the clinic and need only state their name and birthdate. From there they will be directed to the appropriate waiting room where a staff nurse will call them in for their appointment. Once they have finished their appointment, they may be directed to schedule a follow-up appointment at the scheduling desk, formerly the main desk in the lobby. Everyone is asked to use the main entrance to enter and exit the clinic from now on as the Dilworth Street side will be employee access only.

“We have temporary signage up to aid in the flow of direction for patients and will install permanent signage once we have tested the verbiage and flow of the current system. We want to be sure this is a smooth and clearly directed transition for patients and encourage them to ask our staff for guidance if needed. This helps with our patient satisfaction feedback as well,” stated Sam Hubbard, Vice President of Operations.

Gabert Clinic is open Monday through Friday, 8am to 5pm and offers Family Medicine, Pediatrics, Internal Medicine, OB/GYN, Behavioral Health, and Orthopedics.